AB - Beauty Professional

Privacy Policy

We process your personal data with care and understand its importance. We collect and process personal data based on your consent, our contract with you, our legitimate interests, or applicable law.

The controller of your personal data is:
ab beauty professional, Vliet 30, 3299 XL Maasdam, The Netherlands, KvK 96550015
Email: info@abbeautyprofessional.com

Our activities comply with:

  • Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR)

  • The Dutch GDPR Implementation Act (Uitvoeringswet Algemene verordening gegevensbescherming, UAVG)

  • Dutch rules on cookies and electronic communications in the Dutch Telecommunications Act and related guidance from the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

Data entered on our website is transmitted over a secure connection (https).

CONTENTS

  • Why we are allowed to process personal data
  • Sources of personal data
  • Managing your personal data
  • Protection of personal data
  • With whom we share personal data
  • Cookies
  • Your rights in relation to personal data
  • Contact for privacy matters
  • Changes to this privacy policy
AB - Beauty Professional

Why we are allowed to process personal data

When you visit our website we use your data for the following purposes:

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  • To perform and fulfil your order - When you purchase on our website, we process and store your data in order to process your order and comply with our legal obligations.
  • To send information about health, product offers, news and similar content if you subscribe or otherwise consent.
  • To determine visitor numbers and other statistics that we obtain via cookies and similar technologies.

We process personal data in order to improve our services. By registering as a customer or placing an order you consent to the processing and storage of your data where consent is required. Without your explicit consent we may share your data only with our business partners (for example delivery and payment service providers) who participate in the fulfilment of your order, and only to the extent necessary for that purpose.

AB - Beauty Professional

Sources of personal data

We mainly obtain personal data directly from you via our website or through communication with you. Some data may also be obtained from our partners, such as payment service providers or logistics companies.

If you complete a purchase with us, we may receive additional data in connection with the performance of the purchase contract from banks, payment processors and delivery partners, for example information about your payment, confirmation that payment has been made and that goods have been delivered or collected.

AB - Beauty Professional

Managing your personal data

You can manage and update the data you provided via our website in the same way as when you first entered it (for example in your account settings). You can also request that we permanently delete your data from our records, except for data that we are legally required to keep in our business and tax records.

In case of technical or other difficulties, you can send your request by email to info@abbeautyprofessional.com.

AB - Beauty Professional

Protection of personal data

4.1 Which data we process

If you visit our website we collect some information about your actions. With cookies we may track which products you viewed, through which device, with which browser, at what time, which operating system you use and similar technical information. These technical cookies normally do not store directly identifiable personal data.

If you are a registered user we process all data you entered when registering and, when you purchase, all data from your profile and your orders. We typically process the following categories of data:

  • Identification data: first name and last name, company name and VAT ID if you are a business customer, user name and password.
  • Contact data: address, email address, phone number, delivery address.
  • Preference data: whether you wish to receive our news, discount codes and similar information.
  • Order data: ordered items, payment methods, claims and returns, data about unfinished or cancelled orders.
  • Behavioural data: whether you received, opened or refused our email messages.

If you communicate with us via phone, email, contact forms, live chat or social networks, we process your identification and contact details and records of our communication (including call recordings if applicable) without separate consent based on our legitimate interest in:

  • Processing your request. If you placed an order and your request relates to that order we may process the data for performance of the contract with you.
  • Keeping records of your requests so we can check that they are handled correctly and on time.
  • Proving that we received and handled your request, for example if you ordered goods or submitted a complaint in this way.

How long we keep your data

We keep data for as long as necessary for the purposes for which it was collected and to comply with legal obligations. In particular:

  • For registered customers we normally keep account data as long as the account is active. Order data is kept for the period required by Dutch tax and accounting law (usually at least 7 years after the end of the financial year in which the invoice was issued).
  • For guest customers (without registration) we keep order data for the same legal retention periods.
  • For marketing contacts based on consent we keep data until you withdraw your consent or until we determine that your contact details are no longer accurate.
  • In other cases we keep data for the applicable limitation periods under Dutch civil law and for an additional period where necessary to handle possible claims or procedures.

In the case of legal, administrative or other proceedings we process your personal data for the duration of that procedure and for the remaining limitation period after its conclusion.

AB - Beauty Professional

With whom we share your personal data

We primarily process your personal data ourselves as the controller. Where necessary to perform your order or operate our business, we share your data with carefully selected partners who act as processors on our behalf and process data only in accordance with our instructions and the law.

We may share your data with:

  • Delivery and logistics partners (for example postal and courier services such as PostNL or similar carriers) in order to deliver your order.
  • Payment service providers and banks that process your payments (for example card processors, iDEAL providers, PayPal or similar services).
  • IT service providers who maintain our website, hosting and business systems.
  • Professional advisers such as accountants or legal advisers where necessary to comply with legal obligations or defend our rights.
  • Providers of communication tools such as email or SMS platforms used to send you service messages or newsletters.

We do not transfer your personal data to countries outside the European Economic Area unless appropriate safeguards are in place in accordance with the GDPR.

AB - Beauty Professional

Cookies

Our website uses cookies and similar technologies to function properly and to improve your user experience.

Cookies are small text files that most websites store on the device from which users access the internet. Your browser controls the storage of cookies and you can delete or block them at any time.

Cookies are essential for providing user friendly online services. With their help the website remembers your preferences and actions, which saves time and makes browsing more efficient.

If you disable cookies some features of the website may not work correctly.

We generally distinguish:

  • Functional and necessary cookies, which are required for the website and the shopping cart to work properly and which do not require your prior consent under Dutch law.

  • Analytical and marketing cookies, which help us understand how visitors use the website or serve personalised content and which usually require your consent.

You can manage cookie settings via your browser and, where shown, via the cookie banner on our website. The banner links to this privacy policy, where you can find more detailed information. Instructions on how to delete or block cookies differ by device and browser and are available from the software provider.

AB - Beauty Professional

Your rights in relation to personal data

In connection with the collection and processing of your personal data you have the following rights under the GDPR:

  • Right of access: to obtain confirmation whether we process your personal data and, if so, to receive a copy and information about the processing.

  • Right to rectification: to have inaccurate or incomplete personal data corrected.

  • Right to erasure: to request deletion of your personal data where certain conditions are met (for example if the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to keep it).

  • Right to restriction of processing: to request that we temporarily restrict processing in certain situations.

  • Right to data portability: to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.

  • Right to object: to object to certain types of processing, in particular processing based on our legitimate interests or for direct marketing.

  • Right to withdraw consent: where processing is based on your consent you can withdraw it at any time.

You can exercise access, review and correction of your data in your account or by contacting us.

The right to erasure may be limited where we are legally obliged to keep your data or where the use of your personal data is necessary for the establishment, exercise or defence of legal claims (for example in the case of complaints, legal disputes or inspections by authorities).

If you have difficulties exercising your rights you can contact us at info@abbeautyprofessional.com. We will handle your request with priority and care.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that we are processing your personal data in violation of the GDPR or other applicable rules.

AB - Beauty Professional

Contact for privacy matters

For all matters related to the processing of your personal data you can contact us at:

Email: info@abbeautyprofessional.com
Phone: +31 6 41817272 or +31 6 5126345

You can write to us in English, Dutch or Slovenian. At this time we have not appointed a separate Data Protection Officer. If this changes we will publish the contact details of the officer here.

AB - Beauty Professional

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our processing activities or legal requirements. Any changes will be published on this page and will apply from the date of publication.

Please review this policy regularly to stay informed about how we process and protect your personal data.